SafeMyKid offers a 15-day money on all purchases!
Policy Update Date: August 28, 2024
This Refund Policy governs your purchase of SafeMyKid products and services. Please read this policy carefully before placing an order, as it details your rights regarding refunds, including crucial restrictions and exclusions.
This Refund Policy is an integral part of our Terms of Use.
If you encounter technical issues with SafeMyKid that our Customer Support Team cannot resolve, you may be eligible for a refund, subject to the conditions outlined in this Refund Policy. We believe most refund claims can be avoided if you accept professional help from our support team. For assistance, please contact [email protected].
Under applicable laws and the conditions outlined in this Refund Policy, you may be eligible for a refund within 15 days of your purchase. Refunds are only granted if the reason for the request does not contradict the conditions set forth below.
No refunds will be issued after 15 days from the purchase date.
Refund claims apply only to the initial SafeMyKid subscription. If you purchased additional subscriptions in a separate order, they are non-refundable. A refund may only be issued once. Subsequent purchases are not eligible for the same refund request.
Relinking Refusal: If you fail to relink the SafeMyKid after an operating system upgrade on the target device, no refund will be made.
Compatibility Issues: In compliance with our Compatibility Policy, no refund will be provided if the target device cannot support SafeMyKid.
Connectivity Loss: In case the target device is out of reach of the internet connection, has been reset to factory settings, or has updated the OS, no refund will be made.
User-Controlled Issues: Any loss that is not refundable includes but is not limited to the following:
The target device is not yours or not used by your child or ward.
The target device does not have an active connection to the Internet.
Switching to a different carrier and as a result being disconnected.
The target device was reset to factory settings.
Failure to apply the set up guidelines provided by SafeMyKid support team.
Refusal to accept technical assistance to resolve the issues.
Lack of physical access to the target device or forgotten unlock password.
The target device uses an unsupported or outdated operating system.
Intent to utilize SafeMyKid at more than one target product after buying just one subscription plan.
Individual motives including, impulse purchase, buyer’s remorse or a change of heart.
Lack of ability or willingness to jailbreak or root the target device to access other features of the device.
SafeMyKid being unlinked or disrupted by antivirus software, the device owner, or other services.
Lack of iCloud credentials for the target device.
Inability to activate iCloud backup, despite technical feasibility.
Lack of an active Wi-Fi connection for the target device.
Change of carrier leading to loss of connectivity.
Personal reasons or refusal to disable 2-factor authentication.
No refunds will be issued for third-party products due to reasons beyond our control, including:
Loss of connectivity due to a carrier change.
Failure to follow set up guidelines provided by third-party support.
Personal reasons or failure to adhere to third-party terms and conditions.
Subscription prolongation is non-refundable.
No refunds will be issued for subscription upgrades or downgrades.
To request a refund, you must contact our Support Team at [email protected]. We will review your request as quickly as possible. Please note that a fee will be deducted from the refund to cover transaction fees imposed by banks and payment processors.
In case of a chargeback by your credit card company or another payment provider, we reserve the right to suspend access to all accounts associated with your purchase. Account reactivation is at our discretion and only after receiving the outstanding payment. You will be responsible for any fees incurred due to chargebacks or payment disputes, including accounting or legal fees. Our reinstatement fee is currently $20.